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97.4%eval pass-rate41msp95 voice latency6production agents3EU jurisdictions99.9%uptime SLA24moavg engagementp95 41msregion EU-Centraluptime 99.94%agents 6 liveeval pass-rate 97.4%last deploy 14m agolive shadow 5%queue depth 0
97.4%eval pass-rate41msp95 voice latency6production agents3EU jurisdictions99.9%uptime SLA24moavg engagementp95 41msregion EU-Centraluptime 99.94%agents 6 liveeval pass-rate 97.4%last deploy 14m agolive shadow 5%queue depth 0
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SERVICE · VC · REF 02·Updated · 2026-08-22

Every call and message, answered.

Conversational agents on real telephony and on your website — Bulgarian first, English when the caller switches. They answer from your own knowledge base, take bookings straight into your calendar, and hand off to a human the moment the conversation needs one. Nothing is invented: if the answer is not in the source material, the agent says so.

STATUS · LIVEp95 · 780msREGION · EU-CENTRALPricing band · EUR 3–12k setup · usage-based running cost · optional retainerLead time · Q3 2026 onward

§01

Scope is what we take on. Methodology is the constant discipline; it does not vary across engagements.

Scope

04 items

  • 01Inbound + outbound voice on your own number or SIP trunk
  • 02Web and messenger chat on the same knowledge base
  • 03Booking, lookup and callback tools wired to your systems
  • 04Warm transfer to a human via SIP REFER

Methodology

04 items

  • 01Knowledge base built from your real material, not a script
  • 02Pronunciation dictionary tuned for Bulgarian names and places
  • 03Back-tested against a fixed question set before go-live
  • 04Every conversation transcribed and reviewable

§02

What you receive at end-of-engagement. Each item ships with docs, runbook, and ownership transfer.

  1. D-01✓Configured voice agent + phone number
  2. D-02✓Web chat widget, styled to your brand
  3. D-03✓Knowledge base + pronunciation dictionary
  4. D-04✓Transcript dashboard + handover runbook

§03

Production numbers for this practice.

Updated · 2026-08-22 · EU-CENTRAL

0.94

back-test pass-rate

↑ +0.07 vs first build

71%

resolved without human

↑ +9pp vs 30d

780ms

p95 response latency

↓ −240ms vs 30d

100%

conversations logged

→ every call transcribed

  • E-01Back-test pass-rate on a fixed question set, re-run after every prompt or knowledge-base change.
  • E-02Containment rate — the share of conversations resolved without a human — tracked weekly.
  • E-03Transfer accuracy: calls that reached a human reviewed monthly for whether the handoff was warranted.
  • E-04Transcripts spot-checked for answers that drifted outside the source material.

If your AI roadmap touches production, we should talk.

book_call.sh

30 min · No pre-sales pitch · Bring a real problem

Pricing bandEUR 3–12k setup · usage-based running cost · optional retainerLead timeQ3 2026 onward