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Heaven InteractiveБългарски

S2 · Short of customers

Enquiry to Paid Booking

Every enquiry is followed up until the person pays and books.

We are taking pilot clients for every system. We will publish results once we have the first measured ones.

Check: customers or capacity? · All ready-made systems

People ask through your website form, a Facebook or Instagram lead form or by phone, and then wait for someone to call back. The system gathers every enquiry into one list and takes each person through the steps: a message with a payment or deposit link, then the intake form and consents with reminders until they are signed, and finally the booking confirmation and a reminder before the appointment. The owner stops chasing people by hand and can see who stopped at which step. It works on its own or as the next step after a voice receptionist.

Who it is for

  • Clinics and dental practices that take enquiries by phone and on their website
  • Aesthetic clinics, physiotherapists and psychologists
  • Studios, schools and any business that lives on booked appointments
  • Owners who call and message people themselves to confirm

What the problem looks like

  • They ask, but do not pay

    If 40 people filled in the form last month and 10 paid, the other 30 are revenue nobody followed up.

  • Enquiries arrive in five places

    The website form, ads, phone and messages are watched separately, and some people slip through.

  • Forms chased by hand

    Intake forms and consents are signed at the desk at the last minute, or not before the appointment at all.

  • Empty slots in the diary

    Without a confirmation and a reminder, some booked people do not turn up.

How it works

  1. An enquiry from the website form, an ad form or a phone call lands in one shared list.
  2. The person receives a message with a payment or deposit link to your own Stripe account.
  3. After paying, they receive the intake form and consents to sign electronically, with reminders until they do.
  4. They receive the booking confirmation and a reminder before the appointment.
  5. You see in one list who is at which step and who needs a call from a person.

What you receive

  • One enquiry list

    Every channel in one place, with the stage, history and next action for each person.

  • Step-by-step messages

    Payment link, forms, confirmation and reminders in Bulgarian or English, approved by you word for word.

  • Electronic forms and consents

    Your intake forms and consents signed online and attached to the person’s record.

  • Weekly posts (optional)

    Social posts in your own voice. Nothing is published without your approval.

What stays with a person

  • You decide when a person should call. The system shows who stopped and at which step.
  • You approve the wording of every message in advance.
  • For medical informed consent, we agree the form of signature with you before launch.

Data and hosting

  • Payments go straight to your own Stripe account. We never hold your money.
  • Clinic intake forms contain health data, so hosting is in the EU, we sign a data processing agreement and we carry out a short data protection impact assessment.
  • Appointment reminders need no separate consent. Marketing messages go only to people who have agreed to receive them.

How the setup runs

4 weeks from the first meeting to launch

  1. Week 1: One customer’s path

    We map, on one page, the path from first enquiry to booked appointment and mark the steps that stay with a person.

  2. Week 2: Channels and messages

    We connect the form, ads and phone, write the messages, and you approve them.

  3. Week 3: Payments and forms

    We connect your Stripe account and the electronic forms and run the whole path with your staff.

  4. Week 4: Launch

    The system goes live for new enquiries, and a week later we review together where people stop.

Price

  • As an add-on to a voice receptionist: from EUR 790 + EUR 150/mo
  • Standalone: from EUR 1,900 + EUR 290/mo
  • Weekly posts in your voice (optional): from EUR 190/mo
  • Start: 4–6 weeks from signing

These are standard starting prices in euro, excluding VAT. The exact price depends on the number of people, documents and connections to your systems, and you receive it in writing after the first call.

Questions

Do we need the voice receptionist?

No. The system works on its own. With the receptionist it costs less, because calls already land in the same list.

How do the messages reach people?

By SMS and email. We add Viber when the volume justifies it, because a Viber business account has a monthly minimum.

Who receives the payments?

You do, directly in your own Stripe account. We set up the payment links, but the money never passes through us.

Will the reminders annoy people?

You set how many reminders go out and when. Once someone signs or pays, the matching reminder stops by itself.

Start here

Bring a real problem.

Thirty minutes with an engineer who would build it. Tell us what is breaking, what you have tried and what would change if it worked.

Book a 30-minute call · info@heaven-interactive.com

  • Free, no sales pitch
  • Reply within one working day
  • Pricing band before any spec work